You get a 90-day limited manufacturers warranty on all e-bicycles and accessories manufactured by X-Treme Scooters and purchased from Bikes&Humans and, up to 180 days on certain listed models. Original purchase receipt required.

Selected 90 day warranty models include:
Electric Bicycle’s XB-504 – XB-615 – XB-210Li – Alpine Trails – Sierra Trails – Clearwater – South Beach Cruiser
Selected 6 Month (180 days) Warranty models include:
Trail Maker – Trail Climber – X-Cursion – Newport – Malibu – XB-210Li
Selected Limited Lifetime Warranty On Frame:
Trail Maker – Trail Climber – X-Cursion – Newport – Malibu

The warranty starts the day the bicycle is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:
Trail Maker – Trail Climber – X-Cursion – Newport – Malibu – XB-210Li
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. Please return defective batteries be returned the manufacturer for exchange. The manufacturer does not pay the shipping fee’s to return the batteries, however,  the manufacturer will pay to ship the replacement batteries back to you. If you have questions about the warranty, please contact Bikes&Humans Co-Op at cooperative@bikesandhumans.com

Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, the manufacturer will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at the manufacturer’s discretion and after careful consideration, we may arrange to have the item picked up and returned for free replacement.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: The manufacturer will replace any defective part free of charge and free of shipping charge to the end user of the bicycle. We may require certain parts to be returned to the manufacturer before replacing those parts. Shipping costs back to the manufacturer must be paid for by the end user / customer. Call tags will never be issued.

15 DAY RETURN POLICY (Satisfaction Guarantee)
If during the first 15 days you choose to return e-bicycles, e-scooters or parts purchased from Bikes&Humans and manufactured by X-Treme Scooters for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions
Refunds will be for 100% of the entire purchase price including the original shipping costs.Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only. At the discretion of the manufacturer, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Customer is responsible for returning merchandise at their own expense. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from Bikes&Humans.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

Order Cancellation Policy
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

Parts Returns
Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact Bikes&Humans for more information. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.

Lifetime Technical Support
Lifetime technical support is provided to each customer that purchases X-Treme Scooters & E-Bicycles. Please send your support tickets to Bikes&Humans. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

15 DAY RETURN POLICY (Satisfaction Guarantee)

If during the first 15 days you choose to return items manufactured by X-Treme Scooters and sold by Bikes&Humans for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs. Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only. At the discretion of the manufacturer, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Customer is responsible for returning merchandise at their own expense. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized RMA return shipment: 1. Re-pack the merchandise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc. 2. Include a copy of your invoice. 3. Include a copy of your RMA notice you received from Bikes&Humans. 4. Clearly print your RMA # on the return shipping label on the outside of the box. For your protection we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping. Freight collect and COD packages will not be accepted.Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

Disclaimer:
X-Treme Scooters and it’s Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc….but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.