AK & HI ship by AIR at additional cost. We do not offer COD. If you wish to use your own shipping account to expedite service, you must notify us immediately, provide a prepaid shipping label and schedule a pickup with our manufacturer’s warehouse. You can contact Bikes&Humans to obtain shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.
Air Rates for expedited service under manufacturer’s account can be checked by contacting Bikes&Humans. All of our X-Treme Scooters ship out of the X-Treme warehouse located in Washington State.
Freight shipments (only our XB-504 and XB-615 units) are shipped for free to the closest carrier terminal or to a commercial business location that has a loading dock. It is important to verify with Bikes&Humans that you do have a loading dock if this option is selected. If we ship to your business and the carrier has to deliver with a lift-gate because there was no loading dock you will be billed for the $30 lift-gate delivery fee.
Residential delivery for freight shipments is offered for an additional $50 fee. If you buy more than 1 unit you still only need to pay the $50 fee. It is per order, not per unit. This fee includes delivery to your residence curbside or outside. The carrier will not deliver to an upstairs/downstairs apartment or inside your residence. Should you request these services, the carrier will have to leave and contact us for approval of additional charges. This will also result in a redelivery fee. All these fees will need to be passed on you to have the item redelivered which could result in additional fees of $100+.
Keep in mind that the closest terminal may be up to 50+ miles away depending on the carrier and your location. We will only notify you if the location is more than 20 miles from your location. Anything less than that will automatically ship. Additional fees may apply beyond the standard $50 residential delivery charge if you choose you want residential delivery after the shipment has left the warehouse. You will be responsible for those additional fees and we will not confirm the changes with the carrier until those fees are paid in full. Also, if you fail to pick up your shipment at the terminal all shipping fees (original shipping cost to ship to the terminal and return shipping to our warehouse) will be deducted from the refund when the item is returned. This also applies to any refused items.
If an item arrives with a damaged carton, you should still accept the delivery. Our carriers typically will not attempt to deliver if there has been extensive damage. Our freight items are strapped inside a steel cage and then covered with a cardboard carton and shipped on a pallet. The chances of damage to the actual unit are minimal, which is why we ask customers accept the delivery. For minor damage, we offer replacement parts as outlined in our warranty policy. Should you open the carton and find that the damage is extensive, they should contact us immediately. We will review the photos of the damage to determine if it is extensive enough for a return claim. We typically have 72 hours to have the item picked back up from the carrier due to damage during transit, so contact Bikes&Humans immediately.
An additional $50 fee is also charged for certain zip codes in the New York City Area, Martha’s Vineyard and the Florida Keys.Those zip codes include: NYC Area Zip Codes ending in 100-104, 110-119 & 150-196
Martha’s Vineyard Island Zip Codes ending in 025-026
Key West Florida Zip Code 33040
Shipping is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost = If item being shipped is a part. These ship via USPS, UPS or FedEx.
If unit is shipped by ground via UPS or FedEx.
If unit is shipped by freight but picked up at the terminal or to a commercial business address that has a loading dock.
$30.00 Extra Cost = If unit is shipped by freight to a business address that does not have a loading dock.
$50.00 Extra Cost = If unit is shipped by freight home delivery to customer’s residence.
If unit is shipped by freight to terminal or a business address in NYC Area, Martha’s Vineyard or Florida Keys.
$100.00 Extra Cost = If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Florida Keys.
$150.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.
If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.
SIGNATURE REQUIRED SERVICE OPTION
We recommend purchasing the Signature Required/Delivery Confirmation service for shipments. You can add a signature required option on any order at an additional fee of $4. If you do not chose this service, the item will be delivered to your door without notice. If this service is not selected the manufacturer is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen. We will file a lost claim with the carrier, however if they deny that claim we will not make any reimbursements. At that time you will need to file a claim with their homeowner’s or renter’s insurance provider.
Below is a list of the models that can be sent to Canada:
City Express, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, Clearwater, South, XB-504, XB-615 (500w)
A flat fee of $150 shipping can be added to the price of each scooter that ships by regular ground transportation (FedEx or UPS). This fee covers additional shipping and customs & duties fees. A flat fee of $150 can be added to the price of each scooter that ships by freight transportation. This fee covers additional shipping only, it does not include customs & duties fees. The customer will be responsible for those fees during transportation and should arrange clearance with their broker of choice.
INTERNATIONAL ORDERS (INCLUDING SHIPMENTS TO AK, HI & PR)
Additional shipping is required for all international orders:
1. Contact Bikes&Humans and let us know about the unit you are interested in, quantity wishing to purchase and your complete shipping address. Please note we do not ship to Greece, Africa, Singapore, Indonesia or Israel.
2. A shipping quote will be prepared for you. You will need to pay this cost on top of the cost of the item. This quote is for shipping only, customs & duties fees are additional and the responsibility of the customer upon delivery.
3. If you agree to those charges, you will be charged for the item and shipping. You can pay this via PayPal or by sending payment to firstname.lastname@example.org and cc’ing email@example.com.When sending payment you will want to reference the order number you where provided when you checked out.
**You may place an order online without receiving a quote in advance. Your order will be placed on hold and you will be contacted by a Bikes&Humans with a shipping quote.
**No items will ship internationally without prior payment of quoted shipping charges.
**All eCheck payments made via PayPal for shipping charges are subject to hold until the payment has cleared. Typical hold time is 3-5 business days. For immediate release of the item to ship please pay by credit card.
APO Address Shipments
We cannot ship anything to an APO address which weighs over 70 lbs. USPS is the only method to ship to APO they are unable to ship our bigger units. (It also can take 3-4 weeks for a unit to be shipped to an APO address).
Units under 70 pound units are: XG-555, City Express, Trail Maker, Trail Climber, X-Cursion, Newport and Malibu.